Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
As a general rule, we allow returns on eligible purchases within 7 days of the date it was shipped if they were unsatisfactory in some way (like being item not as described). The only case where this isn’t true is for products marked Final/Sale – those can’t be refunded or exchanged! In all other cases where there’s been an issue with our service/product at fault please feel free get in touch so together figure out what went wrong & how best solution might look like.
If your order hasn’t delivered yet and you want to cancel it, go My Account Order History select Cancel Order.
If exchange is what’s needed then first return original item and wait for credit note issued in returned value; afterwards place new order with refunded store credits with exception for orders outside UAE. The cost of shipping and any custom duty imposed due to the return of the item will be deducted from the order value.
In the case of faulty, damaged or incorrectly supplied goods, we’ll give your money back or send a replacement product in any case – just return what is faulty and/or incorrectly supplied as soon as possible to avoid disappointment on both sides
Products that has been worn, stained or marked cannot be returned. All tags must still attach and the packaging should remain in good condition with no signs of wear from being opened by customers before they return it our site!
Contact us at firstname.lastname@example.org for questions related to refunds and returns.