Most frequently asked questions

Once you have placed your order, we will send you a confirmation email to track the status of your order. After the order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your “order history” section on your account page on the website.

We can only change orders that have not been processed for shipping yet. Once your order is under the status “preparing for shipping”, “shipping” or “delivered”, then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through the helpdesk.

We provide world wide delivery.

Once you’ve placed your order, it usually takes 24 to 48 hours to process it for delivery.

We charge in AED currency. If your credit or debit card use another currency, then you will be charged in AED. Your bank will apply the corresponding  conversion rate of the currency you choose.

​​Check your spam folder to make sure it’s not in spam.

Or contact us at customercare@alesayifashion.com.​​​​

If you’re not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.

You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

Deliveries outside the UAE will have to pay custom taxes. Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.

For more information, please refer to the website of the delivery partner handling your delivery.

Yes we do have physical stores; one in DUBAI and two in ABU-DHABI.

We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item. If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed. Please visit order returns section of the website for detailed information.

Yes, we do accept returns. For detailed information please refer to the order returns section of the website.

Returns within the UAE are free. You can refer to the delivery paper within your package to perform organize your return.

Returns from outside of the UAE are the responsibility of the buyer. Feel free to contact our support agents through our helpdesk for more details.

Returns are confirmed within 14 days of receiving the package at our warehouse. Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.


Still have questions?